Refund Policy
Thank you for shopping at syronactive.com. We value your satisfaction and are committed to providing an excellent online shopping experience. If you are not completely satisfied with your purchase, we are ready to assist you.
Returns
We accept returns within 7 days from the date of purchase. To qualify for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Refunds
Upon receiving and inspecting your returned item, we will inform you about the status of your refund. If approved, we will initiate a refund directly to your original method of payment. This ensures that the amount is returned to the payment source used during the initial purchase. Please note, the refund will exclude any shipping charges incurred during the initial purchase.
Exchanges
Should you wish to exchange an item for a different size, color, or style, please contact our customer support team within 7 days of receiving your order. We will guide you through the exchange process.
Non-Returnable Items
Certain items cannot be returned or refunded. These include:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Perishable goods
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund, based on your preference and the item's availability.
Return Shipping
You are responsible for covering the shipping costs for returning your item, except in cases of our error (e.g., incorrect or defective item sent). In such instances, we will provide a prepaid shipping label.
Processing Time
Refunds and exchanges are processed within 7 business days after receiving your return. Please be aware that it might take additional time for the refund to reflect in your account, subject to your payment provider's processing times.
Contact Us
For any inquiries or concerns about our refund policy, please reach out to our customer support team. We aim to make your shopping experience enjoyable and hassle-free.
